Refund policy
At G Store, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.
1. Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund:
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Items must be unused
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Items must be in the same condition as received
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Items must be in their original packaging
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Proof of purchase (order confirmation or receipt) is required
2. Return Process
Step 1: Contact Customer Service
Email us at preetgaganloi10@gmail.com with your order details and the reason for the return.
Step 2: Shipping and Handling
Customers are responsible for covering the shipping costs for returning the item unless the item is damaged or defective.
Step 3: Return Instructions
Return instructions and the return address will be provided after contacting our customer service team.
3. Damaged or Defective Items
If the product received is defective or damaged, please contact us within 7 days of delivery.
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Provide a clear photo of the damaged or defective item.
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Once verified, we will arrange a replacement or full refund.
4. Non-Returnable Items
The following items are not eligible for return:
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Personalized items
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Gift cards and vouchers
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Final sale or clearance items
5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds
Refunds will be processed within 7–10 business days to your original payment method.
Rejected Refunds
If items are found ineligible, we will notify you via email with further details.
6. Late or Missing Refunds
If you have not received your refund within the stated processing time:
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Check your bank account.
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Contact your credit card company or bank regarding possible processing delays.
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If the issue persists, contact us at preetgaganloi10@gmail.com.